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Airline Ticket Refund Information

In light of recent events, below are the most recent policies on airline ticket refunds. Information is subject to change without notice.

AIRLINE
TRAVEL DATES
GUIDELINES

TWA/AA
11SEP-18SEP
Refund-no penalty, write on ticket: Natl Emgcy
11SEP-25SEP
Change-no penalty for travel up to November 15, 2001, same cabin class of service or next available

DELTA
11SEP-18SEP
Refund-no penalty, write on ticket: 11SEP incident
11SEP-25SEP
Change-no penalty for travel up to November 15, 2001, same cabin class of service or next available
11SEP-25SEP
Change-no penalty for travel up to March 31, 2002
Same class of service only
OSI: per 11SEP incident

UNITED
11SEP-25SEP
Refund- write on ticket: no penalty, aircraft incid waiver
Changes are encouraged to do so by August 31, 2002
1) Same origin/destination-no penalty/add col. same cabin class or next available
2) Apply unused tkt anywhere UA flies w/o a penalty, however, if new itinerary is lower, residual value applies. If the new itinerary is higher, only add coll. the difference.
3) Travel vouchers issued by UA for travel on UA for anyone to use, no penalty

NORTHWEST
11SEP-14SEP
Refund- no penalty, write on ticket: 9DISA
Change- no penalty for travel up to 1 year from date of issue, same cabin class or next available

US AIR
11SEP-25SEP
Refund- no penalty, except DCA travel through 2OCT01
Change- no penalty for travel up to November 15, 2001
Apply dollar amount for up to 1 yr from original travel date- no penalty
Same cabin class or next available

SOUTHWEST
11SEP-30SEP Refund -no penalty for tickets issued on/before 11SEP

AMERICA WEST
11SEP-13SEP Refund- no penalty, write on ticket: 11SEP Natl Emgcy
11SEP-16SEP Change-no penalty for travel for up to 1 yr from original travel date
Same cabin class or next available

CONTINENTAL
11SEP-13SEP Refund- no penalty, write on ticket: 11SEP Natl Emgcy
11SEP-25SEP Change- no penalty for travel between 11SEP-25SEP for travel up to 1 yr from date of issuance
Same origin/destination
Same cabin class or next available
2) no penalty for travel 17 SEP and beyond, confirm in original class of service only
3) changes to origin/destination may be made with applicable add collect, no penalty

ALASKA/HORIZON
11SEP-17SEP Refund- no penalty, write on ticket: 11SEP Natl Emgcy
Change- must call direct at 800/252-7522
VANGUARD
11SEP-17SEP Refund- no penalty, must call airline for refund
11SEP-17SEP Change-no penalty, must call airline for change
18SEP and after Business as usual, $50.00 change penalty

ATA
11SEP-18SEP Refund- no penalty, write on ticket and OSI: Rule 912
11SEP-18SEP Changes- may rebook for future travel 1 yr from date of issue, no penalty, OSI: Rule 912

BRITISH AIR
11SEP-17SEP From the USA to UK:
Refund-no penalty, write on ticket: 11SEP Natl Emg
11SEP-17SEP Change- rebook for alternative date with same class
Origin/destination and same class of service for travel up until 31OCT01
18SEP-21SEP From the USA to UK: (excluding New York Airports)
Change- rebook for alternative date with same class of service for travel up until 31OCT01, no penalty
18SEP-21SEP From the New York airports to UK only:
Refund-no penalty, write on ticket: 11SEP Natl Emg
Change- rebook for alternative date with same class of service for travel up until 31OCT01, no penalty

Travel Notice


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