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Member Handbook
Roadside Assistance Service (RAS)

Excessive or Ineligible Use

The most equitable way to ensure reasonable membership dues is to ask the few members who use RAS excessively to share in the cost of providing this expensive service. Therefore, each AAA member is limited to four service requests per membership year at no charge. Members within the same family/household have different membership numbers and are each entitled to four service requests. Service requests are not accumulative among family members and are not transferable. The membership number used when requesting service will be the account charged with the service request. Although rules limit service to one request per problem, multiple service requests for the same problem will be counted separately on your service record. A service request is defined as the provision of any service listed in the “Type of Service Requests” section.

First year members’ membership period begins from time of enrollment until the members’ anniversary date. Each year thereafter, your 12 month membership period begins and ends on your anniversary date. Your permanent membership card is only effective if your current annual membership dues are paid in full. You will be billed for any service obtained without paying your annual membership dues.

For those times when it is necessary to exceed the four-request- per-year limit, service will be provided and you will be charged an amount that covers AAA’s cost to provide the service. Non-payment of a billed service request will result in the cancellation of your membership and the memberships of your entire family/household. Collection procedures will also be instituted. The Club reserves the right to cancel a membership(s) in which the privileges of membership have been abused. A complete accounting of your service requests can only be obtained by contacting the Service Review Department at 314-523- 7350, or 1-800-AAA-7623 ext. 6860, Monday-Friday, 8:30 a.m. to 5:00 p.m. When traveling outside of the AAA Missouri territory, other AAA Clubs will not have access to your RAS usage history.

Next: Reimbursements >>


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