The Auto Club Family Insurance Company and the Automobile Club Inter-Insurance Exchange realize that some of our policyholders may have been impacted by the recent flooding and severe weather. We are concerned about the safety and well-being of our policyholders that have been affected by these circumstances.

Regulators in the following states have issued bulletins:

Illinois – The Illinois Division of Insurance has issued a bulletin to all Illinois insurers. This bulletin outlines temporary guidelines on the treatment of consumers affected by the recent floods. The guidelines pertain to exceptions on cancellations and nonrenewals of insurance policies and gives a 60 day extension on time-sensitive transactions and certain policy provisions.

The Illinois Division of Insurance is available for filing complaints regarding any disaster-related dispute or issue.  You may call the Division's toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: http://www.idfpr.com/doi/Complaints/Complaints.asp

Indiana – The Indiana Department of Insurance has issued a 60-day moratorium for cancellation on non-payment of premium for any policyholder residing in the areas impacted by the storms and flooding. The effective date for this cancellation moratorium is from May 30 to August 17.

Missouri – The Missouri Department of Insurance has requested that we provide extended grace periods for premium payments and claims documentation procedures for those policyholders who are affected by the flooding. We are complying with this request during this difficult time.

If you have been affected by the recent floods and/or severe weather, your agent will be able to answer any questions you might have concerning your auto or homeowners insurance.