Illinois

The Auto Club Family Insurance Company and the Automobile Club Inter-Insurance Exchange realize that some of our policyholders may have been impacted by the recent flooding in Illinois. The Illinois Division of Insurance has issued a bulletin to all Illinois insurers. This bulletin outlines temporary guidelines on the treatment of consumers affected by the recent floods. The guidelines pertain to exceptions on cancellations and nonrenewals of insurance policies and gives a 60 day extension on time-sensitive transactions, including payment of your premium, and certain policy provisions. If you have been affected by the recent floods, your agent will be able to answer any questions you might have concerning your auto or homeowners insurance.

The Illinois Division of Insurance is available for filing complaints regarding any disaster-related dispute or issue.  You may call the Division's toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: http://www.idfpr.com/doi/Complaints/Complaints.asp

Indiana

The Auto Club Family Insurance Company and the Automobile Club Inter-Insurance Exchange realize that some of our policyholders may have been impacted by the recent storms and flooding in Indiana. The Indiana Department of Insurance has issued a 60-day moratorium for cancellation on non-payment of premium for any policyholder residing in the areas impacted by the storms and flooding. The effective date for this cancellation moratorium is from May 30 to August 17. If you have been affected by these recent events, your agent will be able to answer any questions you might have concerning your auto or homeowners insurance.

Missouri